Do you take my insurance?(Insurance)
We take most plans offered in this area. We work hard to be providers for most insurance companies and will always consider adding a plan for which we are not. On rare occasions we cannot accept the terms of an insurance company or they won’t accept ours. Some insurance companies have closed networks of pharmacies and will not allow us to be providers no matter the terms. We will be glad to discuss your situation with you.
What is my co-pay?(Insurance)
Usually we cannot tell you with certainty before we actually fill the prescription and send the claim to your insurance company. There are hundreds of insurance groups offering thousands of plans. They tell us what co-pay to charge you, based on your individual insurance plan parameters, not the other way around.
Why is my co-pay different than last time?(Insurance)
Many insurance plans have variable co-pays. Some are even a percent of the drug cost and would vary with quantity and cost. A lot of plans have tiered co-pays for generic, preferred brand, brand and non-formulary medications. Your prescription may fall into a different tier or your co-pay may change on the anniversary date of your contract. Your insurance company determines what your co-pay is through instantaneous online transactions.
What is a formulary and why do my medications cost more it they are non-formulary?(Insurance)
A formulary is nothing more than a list of drugs your insurance company will pay for. How drugs get included or excluded from this list is often a mystery. It is not unusual to see more expensive drugs on the formulary and cheaper alternatives excluded. Insurance companies get rebates from drug companies to include their drug(s) on the formulary. These kick-backs are legal in the insurance industry but do little to lower your medication costs or your premium.
What is a tiered formulary and why should I care?(Insurance)
A tiered formulary means you must fail on one or more medications from the preferred list of drugs before your insurance company will pay for drugs on the non-preferred list of drugs. This is called step therapy. This usually requires communicating with the prescriber to get your prescription changed and there is usually a higher co-pay for drugs in the higher tier or step.
Why do I need a prior authorization?(Insurance)
A prior authorization is process required by your insurance company to get a non-formulary drug covered. It requires your physician document to the insurance company why you need the non-covered medication. Approval is not guaranteed and may take days. Periodic renewal of the prior authorization is usually required.
Why can’t I get my prescription filled early?(Insurance)
Most insurance companies require that ¾ or more of your prescription be used up before they will pay for another refill. For a month supply that usually means you can get a refill 5-7 days before you run out. If your dose has increased we must contact your doctor to get a new prescription with the correct directions. We then contact your insurance company to get an override for the “refill to soon” reject. Most insurance companies also allow a “vacation override” one time a year for each one of your medications.
Why can’t I get a 3 months supply?(Insurance)
Most insurance companies only allow a one-month supply. Many that do allow a 3-month supply require that you obtain that supply from their mail order pharmacy and/or make it financially impractical for us to participate in 90-day dispensing.
How much did my insurance pay?(Insurance)
Our receipts show “Your insurance paid: $$.$$”.
How do I reorder my prescription after hours?(Service)
You can order refills through our website for all stores. It is helpful if you confirm in the comment section which store you will be picking it up at. All stores also have a phone voice message system you can leave your refill request on. Please remember to leave your phone number also. You can also Fax any requests in.
How do I get my prescription (new or refill) filled after hours?(Service)
If one or our other stores is open you can get it filled there. We offer emergency after-hours service. Call our emergency after-hours cell phone at 320-760-4907. The on call pharmacist will answer or leave a voice message and they will return your call promptly. There is a $15.00 fee to have the on call pharmacist come in to the drug store for you.
Can I get it delivered?(Service)
Delivery is available every weekday. There is limited delivery on Saturday. We do not deliver on Sunday. For more on our delivery policy and area click here.
Can you mail it to me?(Service)
We can mail your prescription(s) to you. There is a minimum charge of $2.00. A credit card or established charge account is required. Click here for the full mail order policy.
Can I get my prescription refilled here?(Service)
If your prescription has valid refills it can be filled at any of our stores. If your prescription is not from a Trumm Drug we must be able to call the store you got it at when that store is open to transfer the prescription.
How do I transfer my prescription?(Service)
If it is from another Trumm Drug just call the store you wish to pick it up at and tell them what medications you want and where it was last filled. To transfer a prescription from other stores it is helpful if you give us that stores phone number and your prescription number from that store. They must be open for us to call and transfer the prescription.
Where do I get information or ask questions about my medications?(Service)
Our Pharmacists are always available to answer your questions. If they are busy with another patient or doctor they will return your call. All new medications should come with a basic information sheet. Our web site has excellent drug and medical information.
What can I order online?(Service)
All Prescriptions can be reordered online. Most over the counter medications can also be ordered from our web site.
Can you order it for me? or Can I get more?(Service)
We can order any prescription medication and most over-the-counter (OTC) medications or health and beauty aids (HBA). We usually will have them the next business day. We will be glad to order any of these products that we do not have in stock for you. Our promotional, gift and coupon items are ordered months in advance. These products have a limited supply and usually cannot be re-odered or may take weeks to restock. We may be able to get some of these products from another Trumm Drug for you if you wish. Please notify us and we will try for you.
What do I do if I think an error has been made on my prescription?(Service)
Do not take any of the medication and call us immediately to verify.
I left lost or forgot to bring my medications. Can you give me enough to get me bye?(Service)
Prescription medications require a prescription. If we can confirm you have a valid prescription we can usually get the medications you need to you.
Is generic as good as brand medication?(Service)
The generic medication must pass the same tests as the brand name to be approved by the FDA. In many cases the brand name company will also make the corresponding generic.
Why did you switch my prescription to a generic with-out asking me?(Service)
The choice ultimately is up to the customer. When you sign up for an insurance plan you often forfeit at least some of that right. Most insurance plans either require the use of generics or makes it much more expensive to use the brand name. If you request the brand and the generic is available you will usually pay the co-pay PLUS the difference between the cost of the generic and the cost of the brand medication. The majority of patients do not want this added cost. If you prefer Brand name drugs please let us know in advance of us filling your prescription.
Can you automatically refill my prescription every month?(Service)
There are 2 methods for having you maintenance medications ready for you every month. Probably the best method, where you control if, when and where your prescription will be filled is to sign up for online reminders on the part of our web site where you re-order prescription refills. (click here). When you request a refill you can set-up a reminder that will be emailed to you. When the reminder is emailed you can decide if you want it filled and request when and where. We also have a refill ready program in each of our locations where regularly scheduled medications will be filled the same time every month. This program is managed by us not you. You must notify us of any changes in you therapy and can not be used for “as needed” medications or medications that may be used at different rates (inhalers, eye drops, pain meds, topical creams and ointments, etc). If you do not have email or want to manage your own refills this program is for you.
What do I put on this rash?(Service)
Pharmacists can help you treat the symptoms of a rash and sometimes the underlying cause. Any ongoing medical condition requires the attention of a physcian.
Can I return this unused never been opened prescription? (Legal/Procedure)
Minnesota and Federal laws and regulations prohibit the return of a prescription once it has left the pharmacy.
What do I do with this medication that is not being used anymore?(Legal/Procedure)
Unused medication should not be kept for future use. Medication therapy should always be initiated by a physcian.
Why can’t the Doctor call in new prescriptions or refills on some medications? (Ritalin, Morphine. Etc)(Legal/Procedure)
Federal laws and regulations require a new handwritten prescription on some medications called Schedule II medications. These medications are strictly regulated and accounted for by the Federal Drug Enforcement Agency (DEA) because of their potential for abuse and addiction.
What do you mean by “We faxed the Doctor?”(Legal/Procedure)
When a prescription has run out of refills or has expired we fax the physician to request further refills. Most physicians require the pharmacy to contact them by fax rather than phone.
Why can’t you just call the Doctor to OK refills on my medication?(Legal/Procedure)
Most physicians require the pharmacy to contact them by fax rather than by phone.
How long before the Doctor gets back to you?(Legal/Procedure)
Once the pharmacy has faxed a request to the physician for refills we usually expect to get a response within 24 hours, however we cannot guarantee a response by then. If there has been an extended amount of time between the request and a response we will send a second fax. Large clinics in the twin cities tell us not to expect a response within 48 hours.
Should I contact the Doctor for refills?(Legal/Procedure)
Again, most physicians require the pharmacy to send them a fax request.
Why do my tablets look different?(Legal/Procedure)
Occasionally we will have different manufacturers for the same generic medication based on availability. In these cases the medication tablets or capsules may have a different shape, color, size, imprint, etc. If you question your medication at anytime please call the pharmacy to verify that it is the right medication.
Can I get that in a Generic?(Legal/Procedure)
When medications are approved by the FDA for treatment the drug company will receive a patent on the medication for a predetermined amount of time. During this time no other manufacturers can reproduce the medication. When the patent runs out generic manufactures will produce the medication at a cost savings.
Can I refill that at another Trumm Drug?(Legal/Procedure)
Yes. Just bring your bottle to where you want it filled or notify us when ordering by phone where you originaly filled it, the Rx number and the name of the medication.
What do you mean my refills have expired? The Doctor said I will take this medication forever.(Legal/Procedure)
Most prescriptions are valid for one year from the date it was written. There are some medications that are only valid for a six month period. Even though you may be on the medication forever we still need to contact the doctor if those time frames have expired.
Why isn’t my prescription ready? My Doctor sent it, called it. Faxed it hours ago?(Legal/Procedure)
Often we have to wait until you come to get information from you. We need information not on your prescription in order to run it through your insurance. At extremely busy times we do prescriptions for patients who are in the store waiting first. This may also cause your prescription not to be ready when expected.
Why didn’t the insurance pay? or Why didn’t they pay this time?(Legal/Procedure)
There are hundreds of insurance groups offering thousands of plans. They tell us what to charge you not the other way around. Many insurance plans have variable co-pays some are even a percent so would vary with quantity and cost. A lot of plans have tiered co-pays for generic, preferred brand, brand and non-formulary medications. Your prescription may fall into a different tier or your co-pay may change on the anniversary date of your contract. Your insurance company tells us what your co-pay is.
Why do I have to sign? Every time?(Legal/Procedure)
Having a signature record for medications is a requirement of the insurance companies. It also informs us that someone has picked up the medication in case there is a question in the future.
Why do I need a prescription for non-prescription items or supplies?(Legal/Procedure)
Usually you do not need a prescription for over-the-counter (OTC) medications. However, some OTC items may be covered by insurance. In that case we would need a valid prescription to run a claim through your insurance.
Why do I have to sign and show ID for some cold medications?(Legal/Procedure)
The decongestant ingredient in many cold medications is pseudoepherdrine (PSE). PSE is used to make methamphetamine. In an effort to control the proliferation of meth labs federal and state laws were enacted to limit and control sales of PSE.
Why don’t you have or have enough of my medication?(Legal/Procedure)
We try to control and maintain our inventory as best as possible. It is often very difficult to predict prescribing habits or seasonal needs. Occasionally do not stock a new medication or something prescribed from an out of town doctor. We can usually get them by the next business day. Sometimes we cannot fill your whole prescription (especially for a 3 month vacation supply) because we have run low or been shorted on order. We will charge you for the whole amount, so you only pay one co-pay and fill out a partial fill slip that shows how much we still owe you.
Do you rent lift chairs or scooters?(THMS)
No we do not rent these items. We have these items for purchase. We can review with you insurance coverage.
Will my insurance cover this medical equipment and if so what do I need?(THMS)
Different insurance policies have criteria for coverage. It is best to review your manual to see what is covered and what is not covered. Some insurance policies have a co-pay. If a customer has medicare or medicaid the guide lines for coverage is as follows. If an item is deemed “medically necessary” then the item could be covered. Examples would be a walker, wheelchair, crutches, nebulizer, etc. Your doctor would have to write a prescription with what the item is and a supporting diagnosis. Medicare and Medicaid want to know exactly why you may need this item. There is also a packet that would have to be completed and signatures obtained before we can submit the claim to your insurance. If an item is for convience then it is not covered. Examples of this is a shower chair, reacher, sock aide, etc…
Can I return this garment or hosiery?(THMS)
By law we can not accept any return or exchange on any brace, elastic bandage, or hosiery item if it has been worn.
What size wheelchair do I need?(THMS)
The different size wheelchairs are based on the width of the seat. If you are an average sized adult then generally an 18” wide seat wheelchair will meet your needs. There are wider seat wheelchairs such as a 20”, 22”, and 24”. Generally these fit the person whos weight is 250lbs or greater or who prefer more room in the hip area.
What is light therapy? (THMS)
Full-color spectrum light therapy is therapy that helps reduce the melatonin levels and increases serotin levels. Serotin is a chemical that is responsible for alertness, energy level, and mood. A person will use light therapy via a light box. It is recommended to use it first thing in the morning for about 30 min. depending on the amount of lux the box provides. Generally, people who experience seasonal affect disorder will find benefits using the light box from fall to spring.
Will the light therapy hurt my eyes or give me a sunburn?(THMS)
It is recommended that you do not look directly into the light box because it could damage your eyes. You are suppose to have it facing you while you eat breakfast, or read. It will not give you a sunburn because it is not ultra violet rays. It is a full spectrum light.
How often do you have a hosiery sale and when are they?(THMS)
We have our hosiery sale twice a year. It is in the fall and spring. We advertise in the shopper, echo press, and via radio KXRA. We also mail out reminders to our customers who would like to be on our customer list.