Trumm Drug

Trumm Drug has five independent locations in Douglas County. Each store operates based on the needs of the community it is in. To find specific times read more about our locations.

All pharmacists graduating today earn a Doctor of Pharmacy degree or “PharmD”. Previously pharmacists graduated with a Bachelor of Science degree and once they passed the board exam became Registered Pharmacists or a “RPh”. A PharmD attends college a year longer than a “RPh” did. This extra year is spent primarily in clinical experience situations practicing direct patient care.

We take most plans offered in this area. We work hard to be providers for most insurance companies and will always consider adding a plan for which we are not. On rare occasions we cannot accept the terms of an insurance company or they won’t accept ours. Some insurance companies have closed networks of pharmacies and will not allow us to be providers no matter the terms. We will be glad to discuss your situation with you.

Many insurance plans have variable co-pays. Some are even a percent of the drug cost and would vary with quantity and cost. A lot of plans have tiered co-pays for generic, preferred brand, brand and non-formulary medications. Your prescription may fall into a different tier or your co-pay may change on the anniversary date of your contract. Your insurance company determines what your co-pay is through instantaneous online transactions.

A tiered formulary means you must fail on one or more medications from the preferred list of drugs before your insurance company will pay for drugs on the non-preferred list of drugs. This is called step therapy. This usually requires communicating with the prescriber to get your prescription changed and there is usually a higher co-pay for drugs in the higher tier or step.

Most insurance companies require that ¾ or more of your prescription be used up before they will pay for another refill. For a month supply that usually means you can get a refill 5-7 days before you run out. If your dose has increased we must contact your doctor to get a new prescription with the correct directions. We then contact your insurance company to get an override for the “refill to soon” reject. Most insurance companies also allow a “vacation override” one time a year for each one of your medications.

Our receipts show “Your insurance paid: $$.$$”.

You can order refills through our website for all stores. It is helpful if you confirm in the comment section which store you will be picking it up at. All stores also have a phone voice message system you can leave your refill request on. Please remember to leave your phone number also. You can also Fax any requests in.

Delivery is available every weekday. There is limited delivery on Saturday. We do not deliver on Sunday. For more on our delivery policy and area click here.

If your prescription has valid refills it can be filled at any of our stores. If your prescription is not from a Trumm Drug we must be able to call the store you got it at when that store is open to transfer the prescription.

Our Pharmacists are always available to answer your questions. If they are busy with another patient or doctor they will return your call. All new medications should come with a basic information sheet. Our web site has excellent drug and medical information.

We can order any prescription medication and most over-the-counter (OTC) medications or health and beauty aids (HBA). We usually will have them the next business day. We will be glad to order any of these products that we do not have in stock for you. Our promotional, gift and coupon items are ordered months in advance. These products have a limited supply and usually cannot be re-odered or may take weeks to restock. We may be able to get some of these products from another Trumm Drug for you if you wish. Please notify us and we will try for you.

Prescription medications require a prescription. If we can confirm you have a valid prescription we can usually get the medications you need to you.

The choice ultimately is up to the customer. When you sign up for an insurance plan you often forfeit at least some of that right. Most insurance plans either require the use of generics or makes it much more expensive to use the brand name. If you request the brand and the generic is available you will usually pay the co-pay PLUS the difference between the cost of the generic and the cost of the brand medication. The majority of patients do not want this added cost. If you prefer Brand name drugs please let us know in advance of us filling your prescription.

Pharmacists can help you treat the symptoms of a rash and sometimes the underlying cause. Any ongoing medical condition requires the attention of a physcian.

Minnesota and Federal laws and regulations prohibit the return of a prescription once it has left the pharmacy.

Federal laws and regulations require a new handwritten prescription on some medications called Schedule II medications. These medications are strictly regulated and accounted for by the Federal Drug Enforcement Agency (DEA) because of their potential for abuse and addiction.

Most physicians require the pharmacy to contact them by fax rather than by phone.

Again, most physicians require the pharmacy to send them a fax request.

When medications are approved by the FDA for treatment the drug company will receive a patent on the medication for a predetermined amount of time. During this time no other manufacturers can reproduce the medication. When the patent runs out generic manufactures will produce the medication at a cost savings.

Most prescriptions are valid for one year from the date it was written. There are some medications that are only valid for a six month period. Even though you may be on the medication forever we still need to contact the doctor if those time frames have expired.

There are hundreds of insurance groups offering thousands of plans. They tell us what to charge you not the other way around. Many insurance plans have variable co-pays some are even a percent so would vary with quantity and cost. A lot of plans have tiered co-pays for generic, preferred brand, brand and non-formulary medications. Your prescription may fall into a different tier or your co-pay may change on the anniversary date of your contract. Your insurance company tells us what your co-pay is.

Usually you do not need a prescription for over-the-counter (OTC) medications. However, some OTC items may be covered by insurance. In that case we would need a valid prescription to run a claim through your insurance.

We try to control and maintain our inventory as best as possible. It is often very difficult to predict prescribing habits or seasonal needs. Occasionally do not stock a new medication or something prescribed from an out of town doctor. We can usually get them by the next business day. Sometimes we cannot fill your whole prescription (especially for a 3 month vacation supply) because we have run low or been shorted on order. We will charge you for the whole amount, so you only pay one co-pay and fill out a partial fill slip that shows how much we still owe you.

No we do not rent these items. We have these items for purchase. We can review with you insurance coverage.

By law we can not accept any return or exchange on any brace, elastic bandage, or hosiery item if it has been worn.

Full-color spectrum light therapy is therapy that helps reduce the melatonin levels and increases serotin levels. Serotin is a chemical that is responsible for alertness, energy level, and mood. A person will use light therapy via a light box. It is recommended to use it first thing in the morning for about 30 min. depending on the amount of lux the box provides. Generally, people who experience seasonal affect disorder will find benefits using the light box from fall to spring.

We have our hosiery sale twice a year. It is in the fall and spring. We advertise in the shopper, echo press, and via radio KXRA. We also mail out reminders to our customers who would like to be on our customer list.